At PPE Solutions, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if we fail to deliver the goods as agreed. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. We do not give refunds except in the event of you receiving a faulty item. In such cases, please contact us at upkar@creaindia.com

LATE OR MISSING REFUNDS

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at upkar@creaindia.com

RETURNS AND EXCHANGES

We only replace items if they are damaged or lost during shipping. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you need to exchange it for the same item, send us an email with proof that your item is damaged or when it is lost through no fault of your own. Email us at upkar@creaindia.com

SHIPPING AND DELIVERY

We offer FREE shipping. However, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Due to a huge amount of orders we receive daily, it may take 3-5 working days to process your order before it leaves our warehouse.

Once your order is shipped, you will be notified via email with the tracking number. For any concern on your tracking details and your parcel whereabouts, you may contact us at upkar@creaindia.com

CANCELLATIONS 

You can cancel your order only before it is processed. To check if your order is processed or not, please look for the term "fulfilled"  next to your order number in your account order history.